Help Desk Services
IntraSystems provides a live IT Help Desk staffed with experienced Level 2 and Level 3 engineers who have extensive experience in supporting end-users on desktop, server, and network level issues. IntraSystems provides web portal access to the end user to enable them to view Help Desk incidents, status of open Help Desk incidents, as well as access to self-support knowledge base. The Help Desk is structured to resolve customers’ problems remotely and/or with computer user instructions. The state-of-the-art Help Desk provides support on a 24x7x365 basis. In utilizing our IT Help Desk Services, customers can be assured of quick problem resolution, increased user productivity and satisfaction, and lower operational costs.
Moreover, we manage service quality by implementing a portfolio of performance indicators, including an online Customer Satisfaction Survey that is sent to every end-user at ticket closure. The dedicated Quality Manager performs monitoring through side by side sessions, remote dial in, and post call recording review to assure our customers are receiving the best service possible. Other performance indicators include call monitoring, quality scorecard, and soft skills/technical skills analysis.
Support services include the following:
- Unlimited number of calls
- Windows XP or newer and MAC OS 9 or newer
- Android devices
- iPhone 3 or newer
- iPad 2 or newer
- All Blackberry devices
For a complete list of hardware and software that is supported, click IT Help Desk Services. Pricing is a fixed-rate monthly fee and is determined by the number of seats requiring support.