Your network and IT infrastructure is critical to your success. With IT trends and technologies constantly changing, it is very difficult for organizations to focus on both their core business and IT infrastructure. Although 93% of all IT problems can be proactively addressed via remote administration, unfortunately, not all issues can be resolved remotely. If IntraSystems determines that the issue is caused by a hardware failure and cannot be resolved remotely, IntraSystems will dispatch a technician to your organization to repair the problem.
IntraSystems can remediate all hardware failures either on a fixed price monthly maintenance contract or on a Time & Material basis. No matter what plan you choose, your organization can be assured of great service. Consider the following features and benefits of our onsite maintenance and support contract:
- Fixed price agreement includes all parts, labor, and travel
- Comprehensive hardware support
- Next Business Day or Four Hour Response
- Web-based call placement
- 8×5 or 24×7 Coverage
Our goal is to manage your infrastructure by providing little to no downtime and preventing minor problems from becoming major business disruptions.