The Citrix Virtual Apps and Desktops Helpdesk Support eLearning course provides Help desk representatives with the skills required to effectively troubleshoot and resolve end user issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause of user issues within a Virtual Apps and Desktops environment.
Who should enroll in this course? This course is intended for help desk representatives that support Virtual Apps and Desktops 7.x users.
Preparatory Recommendations Before taking this course, Citrix recommends that students have the following:
Click CXD-105 | Citrix Virtual Apps and Desktops 7.x Help Desk Support for the complete course outline.