IntraSystems, Inc. to Integrate ServiceRIZE
Integration will enable IntraSystems to expand its current IT services and solutions
IntraSystems Enhances Intelligent IT Support with Integration of ServiceRIZE
Braintree, MA – September 10, 2025 – IntraSystems announced that it will integrate ServiceRIZE, a cutting‑edge AI‑powered intelligent service desk solution and will fully retain its innovative platform and services to bolster IntraSystems’ IT support capabilities. By integrating ServiceRIZE’s cognitive technologies, IntraSystems will now offer a single, AI‑enhanced, end‑to‑end IT support solution capable of managing everything from end‑user issues and application support to data center operations, network troubleshooting, and security operations—all seamlessly powered by IT Process Automation (ITPA) and natural language understanding (NLU).
IntraSystems has expanded internationally by integrating the Chennai-based Accscient team into its Managed Services operations, enabling global managed service delivery and operational efficiency. This move enables 24/7 managed service operations, off-hour SLA’s, and improved work-life balance for U.S. teams.
“The integration of ServiceRIZE into IntraSystems marks a pivotal evolution in our managed services strategy. By aligning ServiceRIZE’s AI-driven automation and global delivery capabilities with our core infrastructure, we’ve unlocked 24/7 operational coverage, enhanced SLA performance, and improved work-life balance for our U.S. teams. This move not only strengthens our service delivery, but also positions IntraSystems as a truly global player in the managed services space,” stated Paul Kunze, Chief Executive Officer, IntraSystems.
Key Benefits for IntraSystems’ Clients:
- AI‑Driven Ticket Resolution: ServiceRIZE’s AI automation understand IT language and use machine learning to automatically resolve tickets, support staff with intelligent assistance, and dramatically reduce turnaround time.
- Efficient Hybrid Model: The platform combines virtual automation and human engineers in a creative, unified operation—automation handles routine tasks, while human experts manage complex tickets with high precision.
- Broad, Globally Proven Coverage: ServiceRIZE brings to IntraSystems over 14 years of combined IT experience, spanning 4+ continents, 200+ dedicated IT consultants, and service across 8 industries, with a solid footprint among large multinational organizations.
About IntraSystems
Since 1996, IntraSystems has helped organizations deliver secure, seamless access to applications and data—anytime, anywhere. As a trusted IT consulting firm, managed services provider, and systems integrator, we specialize in IT infrastructure, cybersecurity, cloud solutions, virtualization, digital workspace, and Microsoft technologies. With decades of proven expertise, we partner with clients to address today’s most pressing technology challenges: navigating an evolving security landscape, enabling secure cloud adoption, and meeting stringent compliance requirements such as GDPR and HIPAA. As a premier partner to leading technology vendors, our highly certified engineers continuously advance their skills to stay ahead of emerging trends and innovations. By combining technical depth with a fully integrated project management methodology, IntraSystems ensures that each initiative is delivered with precision, efficiency, and measurable business impact.
About ServiceRIZE
With 14+ years of combined experience in IT infrastructure services, ServiceRIZE has a unique service offering – ServiceRIZE for medium to large companies all around the world. Customers are gaining high returns in terms of profitability and growth with our value-added service. ServiceRIZE’s intelligent service desk operations address business challenges, such as increased costs, 24/7 IT Support, below-average customer experience due to heavy tickets, and high TAT. ServiceRIZE is an AI‑led, intelligent service desk platform offering integrated end‑to‑end automation across IT—spanning support, networking, data center operations, security, and applications. Its hybrid model of AI automation and human engineers drives superior efficiency, cost savings, and service quality.
